J D Web Design - Frequently Asked Questions - Domain Name Registration

To manage your domain name, log in to your account:

1. Click on the Manage My Account link at the top of this page
2. Click on Domain Name Manager
3. Type your username and password

To modify the name server information just follow these simple steps:

1. Click on the Manage My Account link at the top of this page
2. Click on Domain Name Manager
3. Type in your Username and Password
4. Select Domain Name and then click Edit Domain Info
5. Click on Name Servers
6. Type your Primary & Secondary name servers, then click Save

To modify the contact details (excluding the organisation name field), just follow these simple steps:

1. Click on the Manage My Domain link at the top of this page
2. Then click on Domain Name Manager
3. Type in your Username and Password
4. Select the Domain Name and then click Edit Domain Info
5. Click on General Information, then click Modify Details
6. Type your new details, then click Save Changes

Our prices include all administrative and registry fees for the number of years you are registered with us. Furthermore, every domain name registered with us comes with:

- FREE Support
- FREE Domain Parking
- FREE Management Tools
- FREE Renewal Reminder
- FREE Domain Transfers

All you have to do is go to our home page and lodge a search in the Domain Search box. You will then be advised whether or not the domain is available. If it’s available, you can continue with your order. If it’s not available, please search again.

No, once you have registered your domain name with J D Web Design it is yours, providing you pay the renewal every period it is due.

As many as you like; there is no limit.

Don't be put off. There are lots to choose from.
If you want an international name, try using ".net", ".org" or ".biz" instead of ".com". In Australia there are many alternatives to choose from - ".net.au", ".org.au" and ".id.au".

If it is your brand name then yes. However, it is your responsibility to make sure that you do not infringe the rights of any other company or individual. If you register a brand-name or company name which belongs to another company as a domain name, we reserve the right to cancel the registration. Furthermore, you will be liable for any costs incurred as a result of the registration.

Domains are approved automatically as soon as your order is submitted online. However, some domain names do require manual processing and these will normally be processed within 24 working hours.

Automated registration only applies to the following domain names:
.com | .net | .org | .info | .biz | .co.nz | .net.nz

24 hour approval applies to the following domain names:
.co.uk | .me.uk | .com.au | .net.au | .org.au | .id.au | .acn.au

Yes. You can reserve as many domain names as you like.

Your domain name can have up to 63 characters, not including the extension (.com.au or .org.au are examples of extensions).

Please read rules and regulations.

Anyone is eligible to register names with the major New Zealand extensions such as co.nz, org.nz, net.nz - you DO NOT need to be a New Zealand company to do so.

Domain names can have up to 63 characters. You could even choose something like can-have-up-to-63-characters.com.au for your domain name. You will sometimes find references to 67 characters in domain names. This includes the dot and the letters c-o-m as an additional 4 characters.

The valid characters for use in all domain name are:

- any of the letters a to z (for example, abcdefg.com.au)
- any numbers 0 to 9 (for example, 911.com.au)
- you may also use a hyphen (-) (for example, place-hyphens-here.com.au)
- the domain can be a combination of numbers, letters and hyphens
- the domain can begin and end in a number (for example, 9to5.com.au)

There are NO hidden fees with J D Web Design.

Although a domain name may have expired, it is not immediately available for registration by the general public. Depending on the registrar, they may keep hold of the domain name for several months.

No, The domain name comes as is. If you require personal emails or emails for your business, you will need email hosting.

No. Each package needs to be purchased separately as required. Once we receive your domain name order and hosting order we will connect and do all the setup for you.

When you purchase a domain name it will automatically be parked with J D Web Design until you are ready to use it. This page will be a blank page saying "This Domain Name is Registered and Parked With J D Web Design"

To connect your domain name to your website, you must have a web hosting service to which you can upload your website.

We offer a very cheap web hosting service that we can set up and get running for you easily. Click here to find out about our hosting service.

After you have purchased your domain name and received confirmation of registration, you will need to log in to the domain name manager and update your name servers to point to your hosting provider’s servers.

To recover your password, click on Manage My Account, then click on Domain Name Manager, then type in the domain name or your email address. If you still can't recover your password, please email us.

Do you get the message “Invalid Name Servers” at the top of the screen when you redelegate your domain?

If so, there are a couple of things to check:

Are you delegating to name servers that are active hosts? If you’re delegating your .au domain, there’s a chance that your name servers have not been added to the .au registry yet. If this happens, please notify us.

If you’re sure you have valid hosts, then check that you are typing the IP address correctly.

If our system still won’t accept your domain, it’s probably best to email us.

Your domain name may still appear available on some Who Is search databases after you have registered it. Please allow 48 hours for your application to filter through all the registrars' systems.

We can provide most bulk modifications manually for 50+ domain names. Or you can log in to your domain name manager and do these changes yourself very easily.

If you have an existing website address and would like to forward your new domain name to the www. address, you will require DNS hosting.
DNS hosting allows us to point your domain name to any website address because we host your DNS records.

This is because you have entered in the IP addresses. In most cases, the IP is not required.

If you have received a renewal notice from J D Web Design, or just want to renew your domain name, you can do this on our website. Renewing your Domain Name registration with J D Web Design is easy. Log into your Domain Manager and click renew at the bottom of the page.

If you are not a J D Web Design customer, you will need to transfer your domain name to J D Web Design before you renew. To start transferring your domain name, click here.

This rule ONLY applies to .com / .net / .org / .info domain names. This does not apply to any other domain names.

The Redemption Grace Period is a thirty (30) day period that begins after your domain name has officially expired. The Internet Corporation for Assigned Names and Numbers (ICANN) has required that registries implement this facility to allow the original registrants (domain name holders) to redeem a deleted name.

The reason for the introduction of the Redemption Grace Period process is to provide additional time to catch erroneous deletions before the name is made available for re-registration.

When a name enters the Redemption Grace Period, it is removed from the zone file (if it was originally in the zone file). As a result, any Internet services served by the domain name will be disabled (e.g. e-mail or a Web site). The registrant must act IMMEDIATELY if he or she wants to keep the name.

If you wish to redeem a domain name when it has entered the Redemption Grace Period you will need to download the redemption grace period form from here. Fill it in and fax back to J D Web Design.

Please note, the fee to restore a domain name in the Redemption Grace Period is $140. This includes a one year renewal.

Once the domain is out of redemption there is approximately a 5 day delete period and then the domain can be registered again on a first come first served basis.

- Download Domain Redemption Form

To transfer your domain name to J D Web Design, you must first fill in the transfer form located on the Transfer Domain page. After you have completed this form we will start the transfer process. This may take up to 10 working days.

In order for J D Web Design to complete your domain name transfer request, we require transfer approval from you (the domain' official Administrative Contact). You will receive an email confirming transfer to us. You need to accept this before we can complete your transfer.

When the transfer is complete, you will receive a confirmation email.

Transfer may take up to 10 working days depending on the domain extension. You will receive a confirmation email when the transfer has been completed. If you have submitted a transfer and you have NOT received any emails within 24 hours notifying you of domain name renewal acceptance you will need to contact us. It’s more than likely that the transfer confirmation email you must accept has gone to an old email address.

J D Web Design does not actually use ‘Registry Keys’. This is an old term previously used under the ‘Melbourne IT’ .au domain structure.

J D Web Design uses a centralised technology of a unique username & password combination associated with your member and all your domains, not just one. This replaces the old 'registry key' system.

Your requesting host or web developer will need these details along with our website address to log in.

If you don’t want your host or developer to have access to all the domains under your account, you can assign the host or developer as the technical contact of a specific domain. This gives your host or developer access only to that domain, using their own username/password.

If you cannot remember your username and password, please email us.

All .nz domain names ONLY have a UDAI key. A UDAI key is a Unique Domain Authentication Identifier. The UDAI is specific to each domain name and is required only to change the registrar for your domain name. When you register a new domain name the UDAI will be emailed to you. UDAI's are eight characters long and are made up of numbers and letters in both upper and lower case. UDAI's are case sensitive.

If you misplaced this login to your domain manager and select your domain name on the general page the UDAI key will have a retrieval option.

If you need to obtain your domain key, which is also known as a domain password, click on the link below.

http://admin.auda.org.au/passwordMail/PasswordMail

If you need to obtain your Auth Code password login to your domain manager and select your domain name from the list, at the very bottom of the page click on obtain password. This will be emailed instantly to the contact for the domain name.

Changing ownership of a domain name is a PERMANENT function. You will not be able to change the ownership back once you have made the change.

As you may know, ownership change means to transfer all of the rights and duties of domain names to designated person/corporate. To protect your properties, we do not accept the application of ownership change online by telephone or email.

To change the ownership of domain name, J D Web Design must reset your domain name license. This effectively means your registration period starts from the day it is reset, any previous registration period will be lost.

The fee will thus be the standard cost of new registration or equal value, plus the change of ownership fee. eg. AUD $25.90 .com.au domain + AUD $220 change of ownership fee

We need you to fill in and fax back the following documentation.

- Download transfer ownership form

Once payment has been processed and documentation has been received it can take up to 14 working days for the changes to take effect.

Transfer may take up to 10 working days depending on the domain extension. You will receive a confirmation email when the transfer has been completed. If you have submitted a transfer and you have NOT received any emails within 24 hours notifying you of domain name renewal acceptance you will need to contact us. It’s more than likely that the transfer confirmation email you must accept has gone to an old email address.